MGT603: Systems Thinking

Assessment 1 (Part A):

Task Instructions:

  1. Please review the MGT603 Assessment 1 (Part A) list of case organisations (found in the Assessment 1 – Part A Proposal Individual & Part B Critique Individual page on MGT603 Blackboard).
  2. From the MGT603 Assessment 1 (Part A) list of case organisations, only choose ONE (1) case organisation for MGT603 Assessment 1 (Part A).
  3. Read and research widely on the selected case organisation and find out how “COVID19 Pandemic” has created a significant issue/challenge/problem for your selected case organisation in 2021 and how “Systems Thinking Approach” can assist in making
    optimal decisions.
  4. You are then required to prepare and post in the Assessment 1 Discussion Forum at least ONE (1) original post identifying intended or unintended consequences on various stakeholders of your chosen organisation and then recommend/propose alternative policies/procedures using Systems Thinking approach to help overcome the problem.


Proposal individual

1. Introduction & Background

Systems thinking is a problem-solving technique that sees ‘problems’ as elements of a more extensive, complex system. It is the task of evaluating how things interact with each other. By identifying patterns that do not provide dynamic results, the management team in the organization can adjust its operations to handle emerging concerns (Monasterolo et al., 2016). System thinking is defined as an individual capacity to perceive a more realistic picture of a situation, its underlying interventions and repercussions, and an effective strategy to solve them. It simply broadens the enterprise’s scope to address a particular issue. (Roychoudhury, Shepardson & Hirsch, 2017).

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Figure 1 System Thinking

The existing report will primarily discuss how the global epidemic has impacted the airline industry of Singapore, Qantas airlines. Qantas has claimed an annual loss of about A$2 billion (£1 billion) due to the coronavirus outbreak.  According to the CEO of Australia’s flag carrier, economic circumstances are among the worst in the airline’s century-long existence.  Amidst such substantial financial losses, the group has planned to outsource its ground handling operations to other low-cost operating nations. The global lockdown and restrictions on cross-border movements have forced airlines to lay off their redundant jobs (Baird, 2021).

2. Discussion

For helping Qantas airlines effectively deal with the impeding aftermaths of COVID-19, the managers need to evaluate the situation from the perspective of Qantas airlines critically. In managing the crisis, the management needs to comprehensively review the social distancing norms and regulations before commencing its operations after the epidemic. Moreover, the airlines shall focus on preserving the jobs in the longer run. There is an emergent need to have a plan in place for surviving in a period of significantly less to no revenue while simultaneously having a separate group for recovery planning. Additionally, the management shall implement several options readily available for workers to either draw down the annual and long-service haul or pay leaves. The most crucial decision that Qantar needs to take is to predict the frequencies of airlines operating amidst such a cash-crunch in the next quarter and much beyond that. Here, Qantar can use analytics to review whether they have sufficient cash reserves for sustaining flights in the longer run.

Additionally, Qantar airlines can use attractive offers and plans for stimulating demand and enticing interested users. The system-based managerial approach pushes the administration to sensibly consider all the proactive strategies from the whole airline’s viewpoint instead of one particular subsystem or department (Schlesinger, 2020). The socially distanced self-servicing facilities with automated baggage handling facilities bio-metric check-in, and check-outs should be built to enable customers to provide a safe and healthy travel experience. Moreover, the system approach to management indicates that airlines shall promote a remote working infrastructure wherever possible, like in non-contact customer dealings like help-desk support, IT systems via cloud, and other collaboration tools to build down the operation cost (Aviationpros, 2020). Thus, system thinking methodology will aid Qantar airlines to effectively plan up for the future and reduce the likelihood of the COVID-19 impact on its customers, employees, and other stakeholders (Oz, 2008).

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Figure 2 Rich Picture

Understanding and AnalysisUnderstanding the impact of COVID-19 on Qantar overall performance
SynthesisCritically evaluating the situations
Decision-MakingFormulating plans or groups responsible for assessing the situation
Understanding System DynamicsIdentify the proactive strategies and resources required for each of them
Developing solutionsBuild suitable solutions and also assess how each of them will solve the problem more effectively

CATWOE Analysis

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Table 1 CATWOE Analysis

Furthermore, Qantar can make use of CATWOE to effectively solve the issues induced by COVID-19 (Kukhanets, 2017).

CustomersIdentify the list of stakeholders interconnected with Qantar airlines which the COVID-19 impacts
ActorsIdentify the list of actors who are responsible for implementing suitable strategies
Transformation ProcessIdentify the most suitable transformation process like accelerating remote working wherever possible
World ViewPredict prospects and challenges from the airline point of view
OwnerIdentify the managerial department that will play a critical role in implementing practical solutions
Environmental ConstraintsIdentify all possible constraints hindering the implementation of pro-active strategies proposed in the previous section

3. Conclusion

Thus, the system thinking approach is applied to the topic of Qantar airlines, which essentially entails managerial abilities and leadership. Individual system thinking factors could be evaluated for their potential to contribute significantly to crucial areas of problem-solving.


Aviationpros, (2020). Proactive Technology Strategies for Airlines to Succeed Post COVID-19. Available from <>. >. [Retrieved on 25 June 2021].  

Baird, L. (2021). Qantas crashes to $1.1b loss as vaccine offers’ certainty’. Available from < >. [Retrieved on 25 June 2021].  

Monasterolo, I., Pasqualino, R., Janetos, A. C., & Jones, A. (2016). Sustainable and inclusive food systems through the lenses of a complex system thinking approach—a bibliometric review. Agriculture6(3), 44.

Oz, E. (2008). Management information systems. Cengage Learning.

Roychoudhury, A., Shepardson, D. P., Hirsch, A., Niyogi, D., Mehta, J., & Top, S. (2017). The Need to Introduce System Thinking in Teaching Climate Change. Science Educator25(2), 73-81.

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