Introduction
The hotel industry is a combination involving service providers, quality service and customer relations. It aims to serve and satisfy both physiological and psychological needs of the customers. The hotel industry truly encompasses the social, economical and environmental factors in a holistic way and thus faces pressures from all directions. The competitiveness in the hotel sector is drastically shaped by the dynamic internal and external factors. Tourism and its economic impact is one of the major drivers of the hotel industry. World heritage cities and sites are a constant source of tourism-based revenue generation that propels. . .
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